Privacy Policy

Effective Date: June 11, 2026

Last Updated: June 11, 2026

Biscayne Bay Surgical (“Practice,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us by our patients, prospective patients, website visitors, and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, telephone communications, email communications, appointment scheduling services, and other interactions with our Practice.

By accessing our website, communicating with us, scheduling an appointment, or using our services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our website;
• Contact forms and consultation request forms;
• Appointment scheduling platforms, including Koalendar;
• Telephone calls and voicemail messages;
• Email communications;
• Social media interactions;
• In-person communications; and
• Any other services operated by or on behalf of Biscayne Bay Surgical.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our website.

2. Information We Collect

A. Personal Information

We may collect personal information including:

• Full name;
• Email address;
• Telephone number;
• Mailing address;
• Date of birth;
• Emergency contact information;
• Insurance-related information; and
• Information submitted through forms or appointment requests.

B. Health-Related Information

When voluntarily provided, we may collect information regarding:

• Medical history;
• Surgical history;
• Current health conditions;
• Medications;
• Treatment interests; and
• Information necessary to evaluate or respond to healthcare inquiries.

Certain health information may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

C. Appointment Information

When scheduling appointments through Koalendar or other scheduling services, we may collect:

• Preferred appointment dates and times;
• Appointment type;
• Contact information; and
• Notes or comments submitted by the patient.

D. Communication Information

When you contact us by phone, email, or website form, we may collect:

• Communication content;
• Email correspondence;
• Telephone records;
• Voicemail messages; and
• Customer service interactions.

E. Automatically Collected Information

When visiting our website, we may automatically collect:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Referral URLs;
• Pages viewed;
• Time spent on the website;
• Website interaction data; and
• Cookie identifiers.

3. How We Collect Information

Information may be collected when:

• You complete a website form;
• You request information about our services;
• You schedule an appointment;
• You contact us by telephone;
• You send us an email;
• You communicate through social media;
• You visit our website; and
• You interact with advertising or marketing campaigns.

4. How We Use Your Information

We may use collected information to:

• Schedule and manage appointments;
• Respond to inquiries and requests;
• Provide healthcare-related services;
• Communicate regarding consultations and treatment options;
• Send appointment confirmations and reminders;
• Improve our website and services;
• Maintain patient records;
• Comply with legal obligations;
• Protect the security of our systems;
• Conduct internal analytics and business operations; and
• Send marketing communications when permitted by law.

5. HIPAA Compliance

To the extent that we collect, use, maintain, or disclose Protected Health Information (PHI), we comply with applicable provisions of HIPAA and related regulations.

Protected Health Information may be used and disclosed for:

• Treatment;
• Payment;
• Healthcare operations; and
• Other purposes authorized or required by law.

Patients may receive a separate Notice of Privacy Practices describing their rights under HIPAA.

6. Appointment Scheduling Through Koalendar

We may use Koalendar or similar third-party scheduling platforms to facilitate appointment booking.

When using these services:

• Information submitted through scheduling forms may be collected and processed by the scheduling provider;
• The provider’s privacy practices are governed by its own privacy policy; and
• Users are encouraged to review the provider’s privacy policy before submitting information.

We use appointment information solely for scheduling, communication, and patient service purposes.

7. Telephone Calls and Electronic Communications

When you contact us by telephone, email, text message, or website form:

• Communications may be stored for quality assurance and recordkeeping;
• We may use your contact information to respond to your inquiry; and
• We may contact you regarding appointments, consultations, or requested services.

Message and data rates may apply to text messaging communications.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics technologies, and similar tracking tools to:

• Improve website functionality;
• Analyze traffic;
• Understand visitor behavior;
• Enhance user experience; and
• Measure marketing performance.

Users may disable cookies through browser settings, although some features may not function properly.

9. Google Analytics and Third-Party Analytics

We may use Google Analytics and similar services to understand website usage and improve our services.

These services may collect:

• Device identifiers;
• IP addresses;
• Browsing activity; and
• Website engagement data.

10. Marketing Communications

Where permitted by law, we may send:

• Newsletters;
• Educational information;
• Practice updates; and
• Promotional communications.

You may opt out of marketing emails at any time by using the unsubscribe link contained in such communications.

11. Sharing of Information

We do not sell personal information.

We may share information with:

A. Service Providers

• Website hosting providers;
• Scheduling providers;
• Email service providers;
• Technology vendors;
• Analytics providers; and
• Administrative support providers.

B. Healthcare-Related Partners

When necessary to provide requested healthcare services.

C. Legal Compliance

When required by law, court order, subpoena, governmental request, or regulatory obligation.

D. Business Transactions

In connection with mergers, acquisitions, asset sales, financing transactions, or business restructuring.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage is completely secure.

13. Data Retention

We retain information for as long as necessary to:

• Provide services;
• Fulfill legal obligations;
• Maintain business records;
• Resolve disputes; and
• Enforce agreements.

14. Your Privacy Rights

Depending on applicable law, individuals may have rights to:

• Access personal information;
• Correct inaccurate information;
• Request deletion of information;
• Request information regarding disclosures; and
• Opt out of certain marketing activities.

15. Florida Privacy Disclosure

Residents of Florida may have rights under applicable state laws regarding personal information. Nothing in this Privacy Policy limits any rights available under Florida law.

16. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent where required by law.

17. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, security procedures, or content of third-party websites.

18. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting the updated version on our website.

19. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Biscayne Bay Surgical
Address: 7950 NW 53rd St, Suite 114, Doral, FL, 33166
Phone: +17864220325
Email: drbarrios@biscaynebaysurgical.com

20. Consent

By using our website, contacting our office, scheduling an appointment, or otherwise interacting with our services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.